A GUIDE TO THE MOST FREQUENTLY ASKED QUESTIONS.
Planning a wedding is a huge milestone in your life journey! It can also be stressful and overwhelming. Let’s check out the most frequently asked questions.
After selecting your preferred collection, we will send you a wedding agreement followed by an invoice, which includes a fixed booking fee of £500. Once you sign the contract and make the deposit payment, your chosen date will be officially reserved.
Absolutely! You can enjoy a £100 discount during off-peak seasons. We also offer exclusive discounts for cash payments, whether you choose to make a 50% payment or pay in full.
The deposit fee is non-refundable and serves as a reservation for your wedding date. As a result, any inquiries for the same date will be declined. In the event of a full payment and wedding cancellation, all funds paid will be refunded, excluding the deposit.
Of course! I’m available for a chat whenever.
We receive this question frequently, and we want to assure you that there’s no need to worry! With our extensive experience working with over 200 couples, we can guarantee that we will help you feel at ease in front of the camera, whether you are naturally shy or not. We have a few tricks up our sleeves to create magical moments and capture beautiful memories.
You will have us throughout the entire day! We will be there two hours before the ceremony to capture the preparations and stay until 1-2 hours into the evening party. We genuinely adore what we do, and our purpose is to narrate your wedding story from beginning to end.
If you have also booked videography services, we typically extend our coverage to capture moments of the joyful dancing and tipsy revelry. These moments make for fantastic viewing in your videos.
Plus, if you have any special plans for later in the evening, such as fireworks or sparklers, simply inform us, as we are fully committed to being there to capture those magical moments too!
If your wedding venue is located more than 1 hour and 30 minutes away from our base, we kindly request accommodation. Our policy is to prioritize the smooth and timely arrival at your wedding, as unexpected traffic congestion, accidents, and other unforeseen circumstances can occur. By staying within a reasonable distance, we ensure that we are able to reach your wedding venue early and promptly.
Subject to availability, you have the option to upgrade your package at any time. Additionally, it’s worth noting that you can even upgrade your package after your wedding. Yes, you read that correctly! If your videography package initially includes one video, you can upgrade to include an additional video such as a highlight reel or a teaser for social media within a period of up to 3 months following your wedding.
We highly recommend considering the option of booking two photographers for your wedding, as it brings numerous advantages:
Diverse angles during your ceremony: Working as a team, one photographer will be positioned at the front of your ceremony, while the other will be stationed at the back. This ensures capturing different perspectives and a rich variety of angles.
Increased number of photos: With two photographers working together, the number of photos captured will be significantly higher compared to having just one. Your photo gallery will be filled with a wide variety of shots from two sets of eyes. While our lead photographer focuses on capturing essential moments, our second photographer will be busy capturing candid shots and alternative angles.
Comprehensive coverage of preparations: Having two photographers enables us to capture the preparations of both partners. This ensures that both sides of the wedding party receive equal attention and coverage in your photo collection.
By opting for two photographers, you can enjoy a diverse range of perspectives, an abundant selection of photos, and comprehensive coverage of all the significant moments of your special day.
We completely understand that this question arises frequently, and we wholeheartedly empathize with your desire to fully enjoy your wedding day while celebrating with your loved ones. Here’s how we handle different photography sessions:
Formal portraits: These typically take around 20 to 30 minutes immediately following your ceremony. We have a streamlined process in place to ensure that formal shots are conducted swiftly and efficiently, allowing you to return to the celebration promptly.
Intimate session: For the best results, we recommend scheduling the intimate session during sunset. The specific timing will depend on the time of year when your wedding is booked. Allocating approximately 30 to 45 minutes for this session will guarantee capturing some truly breathtaking photos and footage.
Throughout the day, we may occasionally pull you aside for creative shots that we have planned in advance. Rest assured that we won’t keep you for an extended period of time. These shots will have already been carefully prepared, set up, and tested with our own team to ensure minimal disruption and a swift process for the bride and groom.
Our photography galleries are primarily focused on telling the story of your wedding day, with a few standout “wow” shots to create extra impact and visual appeal.
By following this approach, we aim to capture the essence of your day while allowing you to fully immerse yourself in the celebration.
Absolutely! We absolutely love it when our couples are actively involved and have their own ideas. We understand that your wedding day is one of the most significant moments in your lives, and if you have a specific vision in mind, please don’t hesitate to let us know. We will make every effort to accommodate your requests and bring your vision to life.
Now, let’s talk about the timeline for receiving your photos and videos:
Photography preview: Within 2 weeks of your wedding, you will receive a preview consisting of a selection of photos. This gives you a glimpse of the captured moments and allows you to relive the joy and emotions of your special day.
Full wedding gallery: The complete gallery of your wedding photos will be delivered within 6 months, especially during busy seasons. However, if it’s a less busy period, you can expect to receive the gallery as soon as 3 months after your wedding. The same timeframe applies to the delivery of your video.
Please note that under extreme circumstances such as a pandemic or medical emergencies, the delivery times may vary. In such cases, we will keep you informed and updated regarding any changes.
Our aim is to provide you with stunning memories that beautifully encapsulate your wedding day, and we appreciate your patience and understanding as we work diligently to deliver the final products within the specified timeframe.
Each couple is unique, and we fully understand and respect your preferences when it comes to photography style. Whether you desire a gallery filled with natural, candid shots or you love our posed photos and want more of those breathtaking shots, we are more than happy to accommodate your wishes. If you appreciate both styles, that’s fantastic too! We are flexible and dedicated to capturing your wedding day exactly as you envision it.
Regarding your destination wedding, we are thrilled to inform you that we are experienced in traveling worldwide and have had the privilege of visiting some truly extraordinary locations! To ensure seamless coverage of your destination wedding, we will arrive at least two days prior to your wedding day and depart the day after.
Additional costs associated with destination weddings include flights and accommodation. In addition, there will be an extra fee of £1000 added to the collection of your choice. This reflects the multiple-day booking in our calendar to accommodate the demands of a destination wedding.
We are excited to embark on this journey with you, capturing the magic of your destination wedding and creating lasting memories in a remarkable setting.
Every couple is different and if you prefer a certain style then no problem. If you want a gallery full of natural photos – we can do that. If you love our posed photos – we can spend extra time with you getting more of those wow shots. If you love both – great!
We have booked a destination wedding, what are the additional costs and how long do you stay?
We fly all over the world and have visited some truly incredible places!
We will arrive at least two days before your wedding and leave the day after your wedding.
Additional costs include flights and accommodation and extra fee of £1000 on the collection of your choice for being a multiple day booking in our Calendar.
We are excited to embark on this adventure with you, documenting the magic of your destination wedding and creating timeless memories in an extraordinary location.
If necessary, we are more than willing to assist in finding a suitable replacement before the event takes place.
We schedule our break during the time when you and your guests are seated to enjoy your meal. After all, it’s not ideal to capture photos of people while they’re eating, right? In 99% of cases, our clients kindly provide us with the same meals that are being served to the guests. However, if food is not provided, we will take a short break of approximately 45-60 minutes to grab a meal from the nearest shop/petrol station.
Your photo gallery will come with a print release, allowing you to freely print and share the images. However, please note that the copyright of the photographs remains with HER, ensuring the protection of our work and maintaining consistency with our brand. This policy prevents others from editing our images.
Rest assured, you will only need a print release, enabling you to download the photos and have them printed at your desired location.
Your videos and photo gallery will be conveniently delivered to you through a secure download link. This method offers a significant advantage over other options like a USB drive, as the links will always be accessible, ensuring your photos and videos are never at risk of being lost. You can easily download your photos and videos directly from the provided link.
Your photos will be delivered in high resolution, allowing you to download them and have the freedom to create your own albums or print your desired photos. Additionally, we offer professionally designed albums as an optional add-on. If you’re interested in obtaining a price list for the albums, please let us know, and we’ll be more than happy to provide you with the details.
No, we do not provide unedited images as part of our delivery. We believe in delivering finished products that represent our work in its entirety. Rest assured, you will receive all the usable images from your event or session, showcasing the full range of our captured moments.
The number of photos you receive will vary based on the duration and events of your wedding day. Typically, we capture around 2,000 to 3,000 photos, which we carefully curate and narrow down to approximately 600 to 1,000 photos for your final gallery. Every wedding is unique, and the more moments we can photograph, the greater the number of images we can deliver.
Rest assured, you will receive every usable image from your special day. We believe in providing you with a comprehensive collection that encapsulates the essence and emotions of your wedding.
If you are considering booking with us or have already booked, we hope that we have addressed all your questions. However, if there are any remaining inquiries, please feel free to reach out to us. We are here to assist you!